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Information We Collect

Information you provide to us:

When you use our services:
When you make a purchase in one of our stores or on crateandbarrel.com, cb2.com, or our mobile apps (collectively, “Websites”) or otherwise, create an account, join our Gift Registry, participate in a sweepstakes or contest or any other promotion, post a product review, engage with us on our various social media platforms, apply for our credit card, participate in one of our surveys, send us any feedback, questions, comments, suggestions, ideas, or interact with us in any way, you provide us with personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card numbers. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. If you choose not to provide the requested information we may not be able to provide you with the services, or certain features of those services may not be functional.

When you apply for a job:
Our Website includes a Careers feature that allows you to submit an online job application, if you reside in the US or in Canada. When you submit an online application, you will be required to provide personal information, including but not limited to your name, contact information, job interests, educational and job history, and references. This information will be used by us to assess and process your application. You will also be asked to provide equal opportunities information. This is not mandatory – if you don’t provide it, it won’t affect your application. We won’t make the information available to any staff outside our recruitment team, including hiring managers, in a way that can identify you. Any information you provide will be used to produce and monitor equal opportunities statistics. The online application process is hosted and supported by a third-party service provider, iCIMS. iCIMS receives and stores the information you provide. iCIMS does not disclose the personal information it receives and maintains for us to anyone else. If we decide to interview you, we may print your application and use it during the interview process. If you are hired, your application becomes part of your employee file. If you are not immediately hired, your printed application is kept for two years and then typically will be destroyed. We may ask you to provide additional information during the interview or hiring process. We may also use the information you provide to contact you about your application; for example, to ask you to agree to a background check or to send you an offer letter. We do not share the information you provide in the online application to anyone outside of Crate and Barrel/CB2 and iCIMS, except as we believe is required by law.

Information about you we receive from third parties:
Other companies we do business with may forward to us additional personal information (such as, for example, names, mailing addresses and email addresses, as well as demographic and other usage information), when we have news or product offerings that may be of interest to those individuals.

Usage and Website Activity Information:
When you visit our websites, we or our third party service providers collect information about your use of the website: Your Internet service provider's address, your location as determined by your Internet Protocol (IP) address, the name of the Website or advertisement directing you, your user agent, as well as your clicks and activity on our Websites. We use this information to understand how to make our Websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you.

Google and Adobe Analytics:
We use tools called “Google Analytics” and “Adobe Analytics” to collect some information we listed above about your use of the services. We use the information we get from Google Analytics and Adobe Analytics to improve the services. In order to collect this information, Google Analytics and Adobe Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics and Adobe Analytics may also receive information about you from apps you have downloaded, that partner with Google or Adobe, respectively. We do not combine the information collected through the use of Google Analytics or and Adobe Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to the services to another application which partners with Google, is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Please review those and see http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here. Adobe’s ability to use and share information collected by Adobe Analytics about your visits to the services to another application which partners with Adobe, is restricted by the Adobe Analytics Terms of Use and the Adobe Privacy Policy. Please review those and see https://www.adobe.com/privacy/marketing-cloud.html for information about how Adobe uses the information provided to Adobe Analytics and how you can control the information provided to Adobe. To prevent your data from being used by Adobe Analytics, you can download the Adobe Analytics opt-out browser add-on for Adobe Analytics which can be found here. The Google Analytics and Adobe Analytics products we use collect only anonymized IP addresses for IP’s located in the EU.

In-Store Information:
In some of our US store locations, if you choose to use our Wi-fi technology, we may track location analytics. This data is used to improve store layout and enhance customer shopping experience in our stores. To collect the data, we allow a third party provider to use a technology that senses the presence of smartphones. Certain device information, like device ID and location, is collected. Additional personal information is only collected if you consent to that collection.